Shipping & Returns Policy
At Jogoka, we aim to provide a transparent, reliable, and customer-friendly shopping experience. This policy complies with applicable EU consumer protection laws.
Shipping Policy
Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: 10–20 business days
- Express Shipping: 7–15 business days
- Overnight Shipping: 1 business day (available for select products only)
Delivery times are estimates and may vary due to external factors such as customs or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Package weight and size
- Selected shipping method
Free Standard Shipping is available on orders over $50.
Order Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays).
Once shipped, you will receive a confirmation email with tracking information.
International Shipping
We ship worldwide.
- Estimated delivery: 7–20 business days depending on destination
- Tracking is included on all orders
Important:
- Customs duties, VAT, or import taxes may apply
- These charges are the customer’s responsibility
- Delays caused by customs are outside our control
Returns & Refunds Policy
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise this right, you must notify us within the 14-day period.
30-Day Money-Back Guarantee
In addition to your legal rights, we offer a 30-day return policy from the date of delivery.
Return Eligibility
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Must include original packaging and all accessories
- Must be returned within the applicable return period
Non-Returnable Items
The following items cannot be returned:
- Digital products after download
- Personalized or custom-made products
- Items marked as final sale
How to Initiate a Return
- Contact us at support@jogoka.com
- Provide your order number and reason for return
- We will provide return instructions
- Ship the item back securely
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds are processed within 5–7 business days after receiving and inspecting the return
- Issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Exchanges
We do not process direct exchanges.
To exchange an item, please return the original product and place a new order.
Damaged, Defective, or Incorrect Items
If you receive a faulty or incorrect item:
- Contact us within 48 hours of delivery
- Email support@jogoka.com with photos of the issue
We will provide a replacement or full refund at no additional cost.
Contact Information
If you have any questions regarding shipping or returns:
- Email: support@jogoka.com
Legal Notice
This policy does not affect your statutory rights under applicable consumer protection laws, including those under EU regulations.