Order cancellation

You can cancel your order at any time before it is dispatched. Orders are processed within 1–3 business days, so please contact us at support@jogoka.com as soon as possible and we will stop the order if the packing and shipping process has not yet started.

Returns

Faulty, damaged or incorrect items. If your item arrives damaged, faulty, or is not what you ordered, contact us within 14 days of receiving it with a photograph of the problem. We will arrange a replacement or a full refund at no cost to you.

Changed your mind. You have 30 days from delivery to return an unused item for a refund. Return postage is at your own expense, and the refund is issued minus the original shipping cost.

In both cases, contact us first at support@jogoka.com with your order number. We will email you a return authorisation with shipping instructions. Please do not send anything back before you have received that authorisation, as we cannot process unauthorised returns.

Once your return is received and inspected, refunds are issued to the original payment method within 5–7 business days.

Refunds

You are entitled to a refund in the following circumstances:

• a full refund if you do not receive your order;
• a full refund if your order does not arrive within the stated delivery window (1–3 business days processing plus 5–20 business days delivery);
• a full or partial refund if the item is not as described, damaged, or incorrect.

Refunds are not available where your order does not arrive due to factors within your control, such as an incorrect shipping address supplied at checkout, or due to exceptional circumstances outside our control, such as a delay caused by a natural disaster.

If tracking shows a package as delivered but you have not received it, please raise a claim with the carrier directly and contact us so we can help.

Items that cannot be returned

Personalised or made-to-order items, and final-sale items marked as such on the product page, are not eligible for return unless they arrive faulty or damaged. This does not affect your statutory rights.

Digital products

For digital downloads, we do not offer voluntary refunds for change of mind once immediate supply has begun, provided you expressly consented to immediate delivery and acknowledged that this ends the right of withdrawal before delivery. This does not affect statutory rights if the content is not supplied or does not conform to the contract. If you experience a problem — a corrupted or incomplete file, missing content, or a technical issue preventing access — contact us within 3 days of purchase with your order number and we will provide a replacement or, where we cannot resolve it, a refund. We also refund accidental duplicate purchases.

Contact

Jogoka, ul. Wroclawska 70D, Domaszczyn, 55-095, Poland. Email support@jogoka.com or call +48 787 381 696. We reply within 24–48 hours.