Shipping & Delivery
Q: How long does shipping take?
A: We offer fast shipping with delivery typically within 5-7 business days. Express shipping options are available at checkout.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you’re not satisfied, you can return your item for a full refund.
Q: How do I initiate a return?
A: Contact our support team at contact@yourwebsite.com with your order number to start the return process.
Payment & Security
Q: What payment methods do you accept?
A: We accept major credit cards, Google Pay, Apple Pay, and other secure payment methods via Stripe.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and trusted payment processors to ensure your information is safe.
Products
Q: Are your products authentic?
A: Yes, all products sold on Jogoka are 100% authentic and sourced from verified suppliers.
Q: Do you offer product warranties?
A: Yes, all our products come with manufacturer warranties. Details are provided on each product page.
Account & Orders
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track orders easily and get exclusive offers.