Privacy Policy for Jogoka
Last Updated: [11/25/2025]
Thank you for choosing Jogoka (“Company”, “we”, “us”, or “our”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://jogoka.com/ and when you purchase from our store.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@jogoka.com
Phone: +48 787 381 696
Address: ul. Wrocławska 70D, 55-095 Domaszczyn, Lower Silesia, Poland
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Register on our website
- Place an order
- Contact our support team
- Subscribe to newsletters
- Participate in promotions or surveys
1.1 Personal Data
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely by payment providers; we do not store full credit card information)
1.2 Automatically Collected Data
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages you viewed
- Time spent on the site
- Cookies and tracking technologies
1.3 Cookies and Tracking Technologies
We use cookies for:
- Website functionality
- Shopping cart management
- Analytics
- Marketing and retargeting
- Account login
You can disable cookies in your browser at any time.
2. How We Use Your Information
We use your data for the following purposes:
- To process and deliver your orders
- To manage your account
- To send order updates and customer support messages
- To improve website performance
- To personalize your shopping experience
- To detect and prevent fraud
- To send marketing and promotional emails (you may unsubscribe anytime)
3. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties only as needed:
3.1 Service Providers
- Sellvia (for order fulfillment, product sourcing, and shipping)
- Payment processors (PayPal, Stripe, etc.)
- WooCommerce and WordPress extensions
- Analytics tools (Google Analytics, Facebook Pixel)
These parties follow strict GDPR-compliant requirements.
3.2 Legal Compliance
We may disclose your information if required by law or to protect our rights.
4. Payments and Security
We use secure third-party payment processors.
Your payment data is encrypted and processed through PCI-DSS-compliant systems.
Jogoka does not store credit card numbers or sensitive payment information.
5. Retention of Information
We keep your personal data:
- As long as your account is active
- As long as required to complete your orders
- As required by tax and legal obligations
After this period, data is securely deleted or anonymized.
6. Your Rights (GDPR Compliance)
As a resident of the European Union, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“Right to be forgotten”)
- Restrict data processing
- Withdraw consent
- Receive a copy of your data
- Lodge a complaint with your local data authority
To exercise these rights, contact us at support@jogoka.com.
7. Protection of Minors
Our website is not intended for children under 16.
We do not knowingly collect data from minors.
8. Third-Party Links
Our site may contain links to external websites.
We are not responsible for their privacy practices or content.
9. Marketing Communications
With your consent, we may send:
- Promotional emails
- Offers
- Product updates
- Newsletters
You may unsubscribe at any time using the “unsubscribe” link in emails or contacting us directly.
10. Data Security
We use:
- SSL encryption
- Secure hosting
- Malware protection
- Limited staff access
- Regular security monitoring
While we take necessary measures, no system is 100% secure.
11. Order Fulfillment with Sellvia
Jogoka partners with Sellvia for product sourcing and fulfillment.
When you place an order, your information may be shared with Sellvia for:
- Shipping
- Tracking
- Product management
- Customer service regarding delivery
Sellvia follows industry-standard data protection practices.
12. International Data Transfers
Your data may be processed outside the EU by trusted partners such as Sellvia.
All transfers comply with GDPR safeguards, including Standard Contractual Clauses (SCCs).
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The new version will be posted on this page with a revised “Last Updated” date.
14. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Jogoka – Customer Support
📧 Email: support@jogoka.com
📞 Phone: +48 787 381 696
🌍 Website: https://jogoka.com/
🏠 Address: ul. Wrocławska 70D, 55-095 Domaszczyn, Lower Silesia, Poland