REFUND & RETURN POLICY

Last Updated: 11/25/2025

Thank you for shopping at Jogoka.
Your satisfaction is important to us.
This Refund & Return Policy explains how returns, refunds, and replacements work.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Email us at support@jogoka.com with:

• Order number
• Description of the issue
• Photos or video proof

We will provide:

• A replacement, OR
• A full refund

2. Order Cancellation

Orders can only be canceled within 12 hours of purchase.
After fulfillment begins, cancellations are no longer possible.

3. Returns

Due to international fulfillment and product type, we generally do not accept returns unless:

• The product is defective
• The item received is incorrect

Returned items must be:

• Unused
• In original packaging

We will provide the return address if applicable.

4. Refunds

Refunds are issued to the original payment method once approved.
Processing time:

• 3–7 business days (payment processor dependent)

Shipping fees are non-refundable.

5. Non-Refundable Items

We cannot refund:

• Items damaged by customers
• Incorrect sizes chosen by the customer
• Delayed shipments caused by carriers or customs

6. Lost or Stolen Packages

Jogoka is not responsible for packages lost due to:

• Incorrect addresses entered by the customer
• Theft after delivery
• Courier errors outside our control

However, we will assist in filing a claim with the carrier.

7. Contact Us for Refund Issues

Jogoka – Returns Department
📧 Email: support@jogoka.com
📞 Phone: +48 787 381 696