At Jogoka, we’re committed to providing you with the best shopping experience. Please review our shipping and returns policy below.
Shipping Policy
Shipping Methods & Delivery Time
We offer multiple shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1 business day (available for select products)
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight and dimensions
- Selected shipping method
Free Shipping: Available on orders over $50 (standard shipping only)
Order Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order ships, including tracking information.
International Shipping
We ship to most countries worldwide. International delivery times vary by location (typically 7-14 business days). Please note:
- Customs fees and import duties may apply
- Customer is responsible for any additional fees
- Tracking is available for all international orders
Returns & Refunds Policy
30-Day Money-Back Guarantee
We stand behind our products. If you’re not completely satisfied, you can return any item within 30 days of delivery for a full refund.
Return Eligibility
To be eligible for a return, items must:
- Be in original condition and packaging
- Include all accessories and documentation
- Not show signs of wear or use
- Be returned within 30 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Digital products after download
- Personalized or custom-made items
- Items marked as final sale
How to Initiate a Return
- Contact our support team at contact@yourwebsite.com
- Provide your order number and reason for return
- We’ll send you a return authorization and shipping label
- Pack the item securely and ship it back
- Refund will be processed within 5-7 business days after we receive the item
Refund Method
Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Exchanges
If you’d like to exchange an item for a different size or color, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us immediately at contact@yourwebsite.com
- Include photos of the damage
- We’ll arrange a replacement or full refund at no additional cost
Contact Us
For any questions about shipping or returns:
- Email: contact@yourwebsite.com
- Phone: 578-393-4937
We’re here to help make your shopping experience exceptional!