Welcome to Jogoka Support Center

Support Center / Help Desk,
We’re here to make your experience smooth, easy, and stress-free.
Find quick answers, helpful tips, and direct support below.

🔧 Need Help with Your Order?

Order Not Received?

Please check:

• Your tracking number
• Your email for shipping updates
• Local post office or delivery service

If you still need help, contact us.

📦 Shipping Questions

How long does shipping take?

• USA: 3–10 business days
• Europe: 4–12 business days
• International: 7–20 business days

Tracking Not Updating?

Sometimes tracking updates delay during transit.
Please allow 2–5 days.

🔄 Returns & Refunds

Damaged or Incorrect Item?

We’ll replace or refund it.
Send us:

• Order number
• Photos or video
• Short description

Email: support@jogoka.com

🔐 Account & Payment Help

I can’t log in.

Use “Forgot Password” or contact us for assistance.

Payment failed?

Try:

• Another card
• Updating billing address
• Clearing your browser cache
• Using PayPal

📞 Need Help Fast?

We’re here for you!

• Email: support@jogoka.com
• Phone: +48 787 381 696
• Working Hours: Monday–Friday | 9 AM – 5 PM (CET)